ART KI HAVELI • HELP CENTRE
Frequently Asked Questions
Everything you need to know about handmade artworks, custom portraits, ordering, shipping, payments and after-sales support.
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Top Questions
The most common questions about Art Ki Haveli and how our handmade-art ordering process works.
What is Art Ki Haveli?
Art Ki Haveli is an online destination for handmade paintings, sketches, custom portraits and creative art gifts. Each product page explains the artwork type, size, materials, availability and ordering details.
Are the artworks handmade?
Yes. Our original artworks and custom pieces are created by hand. If a product is a print or a digitally reproduced item, it will be clearly mentioned in the product description so you always know what you are purchasing.
How can I place an order?
Select the artwork you love, choose the available size or option, add it to your cart and complete checkout. For a personalised artwork, contact us first with your idea and reference photos so we can confirm the price and timeline.
Can I order a custom portrait or personalised artwork?
Yes. We accept custom portrait and personalised artwork requests based on suitable reference photographs. You can share your preferred size, medium, style, deadline and any special instructions through the Contact page or our social channels.
Will the final artwork look exactly like the website image?
We photograph products as accurately as possible. Because handmade art is created individually, very small variations in brushwork, texture or colour may occur. These natural differences are part of the character of handmade work.
How can I contact Art Ki Haveli for help?
Use the Contact Us page or message us on Instagram at @art_ki_haveli. Please include your order number when asking about an existing order, or send clear reference images when discussing a custom artwork.
SHOPPING GUIDE
Ordering & Artwork
Details about artwork formats, materials, framing, availability, reservations and gifting orders.
How do I know whether an artwork is original, made-to-order or a print?
The product title and description will identify the format. Look for labels such as Original Handmade Artwork, Made to Order, Custom Portrait or Art Print. Contact us before ordering if you need clarification.
What sizes and art materials are available?
Available sizes, surfaces and materials are listed on each product page. Depending on the design, options may include paper, canvas, pencil, charcoal, acrylic colour or mixed media. Custom sizes are subject to feasibility and revised pricing.
Are frames included with the artwork?
A frame is included only when the product page specifically says so. Otherwise, the artwork is supplied unframed or as described. This keeps shipping safer and allows you to select a frame that matches your interior.
Can I reserve an artwork before paying?
An artwork is confirmed only after successful payment unless we have agreed to a different arrangement in writing. One-of-a-kind pieces may remain available to other customers until payment is completed.
Do you accept bulk, gifting or event orders?
Yes, subject to schedule and quantity. We can discuss artwork gifts, personalised portraits, return gifts or selected bulk requirements. Share the quantity, budget, delivery location and required date so we can check feasibility.
Can I request a GST or business invoice?
If invoicing is available for your order, enter accurate billing details during checkout or contact us immediately after placing the order. Invoice corrections may not be possible after dispatch.
MADE FOR YOU
Custom Artwork & Portraits
How personalised portraits and commissioned artworks are planned, approved and created.
What can be customised?
Depending on the artwork, you may request changes to size, background, colour palette, names, dates, message text, number of subjects or selected visual details. We will confirm what is artistically and technically possible before accepting the order.
What kind of reference photo should I send?
Send a clear, high-resolution photo with the face or subject fully visible, good lighting and minimal blur. Avoid heavily filtered, cropped or very small images. Multiple photographs can help us understand facial features, colours and important details.
How long does a custom artwork take?
The timeline depends on size, medium, complexity, current workload and delivery location. We will provide an estimated creation and dispatch schedule after reviewing your requirement. Please order well in advance for birthdays, weddings and other fixed dates.
Will I receive a preview before completion?
For eligible custom orders, we may share a work-in-progress or approval preview at a suitable stage. The number and type of previews depend on the artwork. Minor corrections may be possible; a complete concept change may require extra time and charges.
How many revisions are included?
Reasonable minor corrections that stay within the approved brief may be included when confirmed in advance. Changes to the reference photo, composition, size, medium, background or number of subjects after work begins may be treated as a new request.
Can I cancel a custom artwork after work has started?
Custom artworks are created specifically for you, so cancellation is generally not available after planning, sketching or production has begun. Any advance paid for design time, materials or work completed may be non-refundable.
Will my reference photos remain private?
Your reference photographs are used to create and manage your order. We do not intentionally publish a private custom portrait for promotional use without permission. Please avoid sending sensitive documents or unnecessary personal information.
FROM OUR STUDIO TO YOUR HOME
Shipping & Delivery
Preparation, packaging, tracking, address changes and courier-related questions.
Where do you deliver?
Delivery availability is shown during checkout or confirmed while discussing a custom order. Enter a complete address with landmark, postal code and active phone number to reduce courier delays.
How are shipping charges calculated?
Shipping charges depend on destination, artwork size, weight, packaging and courier service. The applicable amount is displayed at checkout or communicated before a custom order is confirmed.
When will my order be dispatched?
Ready artworks and made-to-order pieces have different preparation times. The product page or order confirmation will provide the expected schedule. Custom artworks dispatch only after completion and any required approval or balance payment.
How can I track my order?
When tracking is available, the courier details or tracking link will be shared after dispatch. Tracking may take several hours to update after the shipping label is created.
How are artworks packed safely?
We use protective layers suitable for the artwork type, such as sleeves, boards, bubble protection, rigid packaging or tubes. Packaging is selected to reduce bending, moisture exposure and movement during transit.
Can I change the delivery address after ordering?
Contact us immediately. An address can be changed only before the parcel is packed or handed to the courier. Once shipped, rerouting may not be possible and extra courier charges may apply.
What happens if delivery is delayed?
Courier delays can occur because of weather, holidays, remote locations or operational issues. We will help you check available tracking information, but courier transit dates are estimates rather than guaranteed delivery appointments.
ORDER PROTECTION
Returns, Damage & Cancellation
What to do when an order is damaged, incorrect, cancelled or potentially eligible for return.
Can I return an artwork?
Return eligibility depends on the product type and the Return & Refund Policy shown on the website. Customised, personalised and made-to-order artworks are normally not returnable for change of mind because they are created specifically for the customer.
What should I do if the parcel arrives damaged?
Contact us as soon as possible with your order number, clear photographs of the outer package, shipping label, inner packaging and damaged item. Keep all packaging until the claim is reviewed.
Do I need an unboxing video?
A continuous unboxing video is strongly recommended for fragile and valuable artwork orders. Start recording before opening the sealed parcel and show the shipping label, packaging and item clearly. This can help us raise a courier or damage claim.
Can I cancel a regular order?
Request cancellation immediately after ordering. Cancellation is possible only if processing, production or dispatch has not begun. Payment gateway, packaging or work already completed may affect the refundable amount.
When will an approved refund be received?
After a refund is approved and processed, the time taken to appear in your account depends on the original payment method, bank and payment gateway. We will share confirmation when the refund has been initiated.
What if I receive the wrong item?
Do not use or alter the item. Contact us promptly with your order number, photos and an unboxing video when available. After verification, we will guide you regarding replacement, correction or another appropriate resolution.
SAFE CHECKOUT
Payments & Security
Supported payment methods, advance payments, checkout safety and payment troubleshooting.
Which payment methods are accepted?
The payment options available to you will appear at checkout and may include UPI, cards, net banking, wallets or other supported methods. Availability can vary by payment gateway and location.
Is online payment secure?
Payments are handled through the secure payment method or gateway enabled on the website. Art Ki Haveli does not ask customers to share card PINs, CVV codes, UPI PINs or internet-banking passwords through chat or social media.
Is Cash on Delivery available?
Cash on Delivery is available only when it appears as an option at checkout or is specifically confirmed by us. Custom artworks generally require advance payment before work begins.
What should I do if payment succeeds but the order is not confirmed?
Wait a few minutes and check your email, account and bank statement. If the amount is debited but no order appears, contact us with the payment reference and screenshot. Never share your PIN, OTP or full card details.
Can I pay an advance for a custom order?
Yes, when agreed. Custom work may require a non-refundable advance to reserve the schedule and begin planning or production. The remaining balance and dispatch conditions will be confirmed before work starts.
AFTER YOUR PURCHASE
Artwork Care, Rights & Support
Practical care guidance, framing, copyright, social sharing and customer-support information.
How should I care for my artwork?
Keep the artwork away from direct sunlight, moisture, smoke and extreme heat. Handle it with clean, dry hands. Framed pieces should be dusted gently; unframed paper art should be stored flat in an acid-free protective sleeve until framing.
What kind of framing is recommended?
Use a trusted local framer and select acid-free mounting materials where possible. Paper artworks benefit from a protective glass or acrylic front and a spacer or mount that prevents the surface from touching the glass.
Why may colours look slightly different on my screen?
Screen brightness, display settings, photography and ambient light can affect colour appearance. Handmade materials can also show subtle texture and tonal differences. We aim to present each artwork accurately while preserving natural detail.
Can I copy, print or commercially use an Art Ki Haveli design?
Purchasing an artwork does not automatically transfer copyright or commercial reproduction rights. You may display the physical artwork for personal use, but copying, reselling, printing, tracing or using the design commercially requires written permission.
Can I post a photo of my purchased artwork online?
Yes, personal sharing is welcome. Please credit or tag @art_ki_haveli where practical. Do not upload high-resolution scans or files that allow the artwork to be reproduced without permission.
How quickly will customer support reply?
We aim to reply as soon as reasonably possible during working hours. Custom quotations and artwork assessments may take longer because we need to review reference images, size, materials, schedule and delivery requirements.
Still have questions?
Tell us what you are looking for, share your artwork reference or include your order number. We will help you with the next step.
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Important: Product availability, pricing, delivery timelines, payment options and return eligibility are governed by the details shown on the relevant product page and the policies published on the Art Ki Haveli website.