Where Is My Artwork?
Track every step—from our studio to your doorstep.
Enter your Order Number and the Billing Email used at checkout to view the latest WooCommerce order status. For handmade or customised artwork, creation time comes before courier dispatch.
Last updated: 2 August 2026
Art made slowly. Updates made clearly.
01 Order confirmed
02 Artwork prepared or created
03 Quality checked & packed
04 Courier handover
05 Delivered with care
Keep your order email handy.
It contains the order number required below.
Find Your Order Number
Use Billing Email
View Current Status
Enter Your Order Details
Use the order number from your confirmation email and the billing email entered at checkout.
Privacy note: Your order can only be opened when the order number and matching billing email are entered.
Your Artwork’s Journey
Custom artwork has two timelines: creation time and courier transit time. Dispatch begins only after the artwork is complete, approved where applicable, dry, checked and packed.
Order Received
Payment and order details are checked.
Artwork in Progress
Custom pieces are created after confirmation.
Quality & Packing
The artwork is inspected and safely packed.
Shipped
Courier and tracking details are shared when available.
Delivered
Your Art Ki Haveli order reaches your address.
What Does My Status Mean?
These descriptions explain common WooCommerce statuses. Your order email or direct conversation with Art Ki Haveli should take priority where a custom timeline has been agreed.
Order Received
Your order is in our system. Payment or order details may still be under review.
Processing
A ready item is being prepared, or your custom-art requirements are being confirmed.
Artwork in Progress
Your portrait, sketch, painting or personalised piece is currently being created.
Ready to Dispatch
The artwork is complete and moving through quality check, drying, framing or packing.
Shipped
The parcel has been handed to the courier. Tracking may take 24–48 hours to update.
Completed / Delivered
WooCommerce may show “Completed” after fulfilment; this usually means the order has been dispatched or delivered according to store workflow.
On Hold
We may need payment confirmation, clearer photos, size approval, address confirmation or another customer response.
Cancelled / Refunded
The order has been cancelled or a refund process has been recorded. Bank processing time may still apply.
“Processing” Does Not Always Mean Delayed
For personalised portraits and made-to-order art, the order can remain in Processing while the artwork is being designed, drawn, painted, dried, reviewed or framed. Courier tracking starts only after dispatch.
For a deadline such as a birthday, anniversary or festival, contact us with your order number instead of relying only on the automated status.
Need it by a date?
Share the event date and order number. We will confirm what is realistically possible based on artwork progress and courier service.
ORDER STATUS
The built-in form shows the status and details stored in WooCommerce. It is suitable for customers who have an order number and matching billing email.
LIVE COURIER TRACKING
To show a courier name, tracking number, tracking link or live shipment events, connect a shipment-tracking plugin or your courier service and add tracking details to each dispatched order.
Order Tracking FAQs
Everything customers commonly need while checking an Art Ki Haveli order.
Where can I find my order number?
Your order number appears in the order confirmation email, payment confirmation, WooCommerce My Account area or an order message sent by Art Ki Haveli. It may look like #1234.
Which email should I enter?
Enter the billing email used during checkout. It must match the order exactly. Do not use a different email even if you are currently logged in with another account.
Why does the page say my order cannot be found?
Check the order number, remove unnecessary spaces, and confirm the billing email spelling. Also make sure the order was placed on the same Art Ki Haveli website. Contact support if the details are correct but the order still does not appear.
Why is my custom portrait still showing Processing?
Custom work can remain in Processing during reference review, drawing, painting, drying, approval, framing, quality checking and packing. This is not automatically a delay.
Does this page show live courier location?
The default WooCommerce form shows order details and order status. Live courier events, tracking numbers and direct carrier links require shipment-tracking information to be added through a courier integration or tracking plugin.
My order is Shipped but tracking is not updating. What should I do?
Courier systems may take 24–48 hours after handover to show the first scan. If there is still no update after that period, share your order number with Art Ki Haveli customer care.
The status says Completed. Has it been delivered?
Many WooCommerce stores use Completed after fulfilment or dispatch, while others use it after delivery. Check the courier link or order message for the most precise shipment information.
Can I track a guest order without an account?
Yes. The order tracking form is designed to let a customer view an order using the order number and matching billing email, even when the purchase was made as a guest.
What if I entered the wrong delivery address?
Contact Art Ki Haveli immediately. Address changes are normally possible only before courier handover. A reroute after dispatch may not be available and may involve an additional courier charge.
What should I do if tracking says delivered but I did not receive it?
Check with family members, reception, security staff and nearby delivery points, then contact the courier and Art Ki Haveli promptly with your order number and tracking details.
We’ll Help You Find the Right Update
Send your order number, customer name and billing email. For a shipped parcel, also include the courier tracking number or a screenshot of the latest tracking update.
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