ART KI HAVELI • CUSTOMER PRIVACY
Privacy Policy
This Privacy Policy explains how Art Ki Haveli collects, uses, stores and shares personal information when you browse our website, place an order, request a custom portrait, contact us or interact with our services.
Last updated: 2 August 2026
YOUR PRIVACY, CLEARLY EXPLAINED
Art deserves trust. So does your personal information.
We aim to collect only the information reasonably needed to fulfil orders, create personalised artwork, provide support, improve our website and meet legal obligations.
This template must be completed with your real business contact details, service providers, cookie tools and data-retention periods before publishing.
IMPORTANT BEFORE PUBLISHING
Complete the placeholders and match the policy to your real website
This is a professionally structured editable template, not legal advice. Replace every item in square brackets, list the plugins and service providers you actually use, and set retention periods that match your real WooCommerce settings and applicable law.
QUICK NAVIGATION
Find the section you need
Quick navigation: Information We Collect · How We Use It · Custom Artwork Photos · Cookies · Sharing · Retention · Security · Your Choices · Children · Contact
01 • PRIVACY POLICY
Who we are
This policy applies to Art Ki Haveli and its online store.
Business/owner: [LEGAL BUSINESS NAME / OWNER NAME]
Brand: Art Ki Haveli
Website: [WEBSITE URL]
Business address: [FULL BUSINESS ADDRESS]
Privacy email: [PRIVACY EMAIL]
Phone/WhatsApp: [PHONE NUMBER]
For privacy matters, the person or business identified above is responsible for deciding why and how your personal information is processed, except where a third-party provider acts independently under its own privacy policy.
02 • PRIVACY POLICY
Information we collect
The information depends on how you interact with Art Ki Haveli.
Order and account information: name, billing and shipping address, email, phone number, account credentials, order history, product choices, gift messages and customer notes.
Payment and transaction information: payment status, transaction identifiers, refunds and fraud-prevention signals. Full card or banking credentials are normally processed by the selected payment provider rather than stored directly by us.
Custom-art information: portrait reference photographs, names, occasion details, preferred size, style, colour choices, revision instructions, approvals and conversations needed to complete the commission.
Communications: emails, contact forms, WhatsApp or social-media messages, reviews, support requests and complaint details.
Technical information: IP address, browser, device type, operating system, referring page, approximate location, pages viewed, cart activity and cookie or similar identifiers, depending on the tools installed on the website.
HOW INFORMATION REACHES US
Collected directly, automatically or through trusted services
You provide it
When you create an account, place an order, upload portrait references, complete a form, subscribe to updates, post a review or contact us.
Collected automatically
When your browser or device interacts with the website through essential cookies, security logs, analytics or similar technologies that are actually enabled.
03 • PRIVACY POLICY
How we use your information
We use personal information only for stated and lawful purposes.
- To process, confirm, create, pack, ship and support your orders.
- To communicate about custom artwork, request clarifications, share previews and record approvals.
- To operate accounts, carts, checkout, payments, refunds and customer support.
- To prevent fraud, abuse, technical failures and security incidents.
- To maintain business, tax, accounting and dispute records where required.
- To improve products, website navigation, customer experience and service quality using appropriate analytics.
- To send marketing messages only where permitted and, when consent is required, only after you choose to receive them.
- To comply with law, respond to lawful requests and protect legal rights.
We do not sell your personal information. Do not state this unless it is true for every advertising, analytics and data-sharing tool installed on your site.
04 • PRIVACY POLICY
Custom portrait photographs and creative references
Reference images may contain personal and emotionally meaningful information.
We use submitted photographs and instructions to assess feasibility, prepare quotations, create the commissioned artwork, communicate about revisions, complete delivery and handle related support.
Your responsibility: submit only material you are authorised to use. Avoid sharing unnecessary identity documents, financial details or highly sensitive information inside artwork instructions.
Portfolio and marketing: Art Ki Haveli should not publish an identifiable custom portrait, customer photograph, testimonial image or private story for portfolio or promotional use without a separate clear permission. Add your real consent method here: [PORTFOLIO CONSENT METHOD].
Storage and deletion: specify how long original photos, working files, previews and final digital files are retained: [CUSTOM ART FILE RETENTION PERIOD]. Explain whether customers may request earlier deletion, subject to ongoing orders, disputes and legal obligations.
05 • PRIVACY POLICY
Cookies and similar technologies
Cookies help essential store functions work and may also support analytics or marketing.
Essential cookies may remember cart contents, login sessions, checkout progress, security preferences and other features required for the store to function.
Analytics cookies may help us understand visits and website performance. Marketing cookies may measure campaigns or personalise advertising, but should be used only in accordance with your actual consent setup and applicable law.
List the tools you actually use: [COOKIE CONSENT TOOL], [ANALYTICS SERVICE], [ADVERTISING PIXEL], [OTHER TRACKING TOOLS]. Provide a working Cookie Settings link where visitors can review or change non-essential choices.
06 • SERVICE PROVIDERS
When information may be shared
We may share limited information with providers that help deliver the service. Add only providers you really use and link their privacy information where appropriate.
Store, hosting & security
[WEB HOST], WordPress/WooCommerce services, backup, email delivery, spam prevention, security and technical-support providers.
Payments & delivery
[PAYMENT GATEWAYS], banks, courier or logistics partners, address-validation services and providers involved in refunds or fraud prevention.
Communication & analytics
[EMAIL PLATFORM], WhatsApp/Meta tools, contact-form providers, analytics, advertising and customer-support systems actually enabled on the website.
Legal and business needs
Professional advisers, authorities or other parties where necessary to comply with law, protect rights, investigate fraud or complete a legitimate business transfer.
07 • PRIVACY POLICY
International processing
Some service providers may process information outside your state or country.
Cloud, payment, analytics, communication and social-media providers may operate servers or support teams in different locations. Where information is transferred or accessed internationally, we will use safeguards required by applicable law and the relevant provider arrangements.
Identify important cross-border providers used by your store: [LIST PROVIDERS / LOCATIONS OR LINK TO CURRENT PROVIDER LIST].
08 • PRIVACY POLICY
How long we keep information
Retention should be tied to a real purpose—not kept indefinitely by default.
We retain information for as long as reasonably needed to fulfil the purpose described in this policy, support the customer relationship, maintain security, resolve disputes and meet legal, accounting or tax obligations.
Complete the following based on your settings and advice:
- Completed order records: [RETENTION PERIOD]
- Failed, cancelled or pending order records: [RETENTION PERIOD]
- Customer accounts: [RETENTION PERIOD / UNTIL DELETION REQUEST]
- Support and complaint records: [RETENTION PERIOD]
- Custom portrait photos and working files: [RETENTION PERIOD]
- Analytics and security logs: [RETENTION PERIOD]
- Marketing consent and opt-out records: [RETENTION PERIOD]
Some information may be retained longer where required by law or necessary for a legal claim. Data that is no longer needed should be deleted, anonymised or securely archived.
09 • PRIVACY POLICY
Security
We use reasonable organisational and technical measures to protect information.
Measures may include access controls, strong passwords, software updates, secure hosting, encrypted connections, backups, limited staff access, payment-provider security and monitoring for suspicious activity. No online service can guarantee absolute security.
Customers are responsible for keeping account credentials confidential and should contact us promptly if they suspect unauthorised access. Add your incident contact: [SECURITY / PRIVACY EMAIL].
10 • PRIVACY POLICY
Your privacy choices and rights
You may have rights under applicable data-protection law.
Depending on the law and circumstances, you may request information about personal data held about you, ask for correction or updating, request deletion where retention is not required, withdraw consent for future consent-based processing, opt out of marketing, and use our grievance process.
To make a request, contact [PRIVACY EMAIL] with enough information to verify the request and locate the relevant records. We may ask for reasonable verification and may retain information that is still necessary for an order, legal obligation, fraud prevention, security or legal claim.
Marketing opt-out: use the unsubscribe option where provided or contact us. Opting out of promotional messages does not stop essential order, payment, delivery or service communications.
11 • PRIVACY POLICY
Children’s privacy
Our store is not intended to collect children’s personal data unnecessarily.
Purchases and custom-art requests should be made by an adult or with the involvement of a parent or lawful guardian where required. Do not knowingly submit a child’s identifiable photograph for a custom portrait unless you are authorised to do so and the processing is appropriate.
Set your real age rule and parental-consent process here: [MINIMUM AGE / CHILDREN’S DATA PROCESS]. If you believe information about a child was submitted without proper authority, contact [PRIVACY EMAIL].
12 • PRIVACY POLICY
Third-party websites and social platforms
External services have their own privacy practices.
Links to Instagram, YouTube, payment pages, courier tracking, social-login tools or other websites may take you to services we do not control. Their collection and use of information is governed by their own privacy notices and settings.
Embedded content and social-media plugins may also collect technical information when they load. List and configure these tools accurately.
13 • PRIVACY POLICY
Changes to this Privacy Policy
We may update this policy as our services, providers or legal requirements change.
The updated version will be posted on this page with a revised “Last updated” date. Where a change materially affects how information is used, provide an appropriate additional notice or obtain consent where required.
PRIVACY QUESTIONS
Common questions
No. This template states that Art Ki Haveli does not sell personal information. Keep this statement only if it remains true across every plugin, advertising platform and commercial arrangement used by the website.
Normally, card or banking credentials are processed by the selected payment gateway. The store may receive transaction status, reference numbers and limited payment-related details needed for the order. Confirm the behaviour of your actual gateway before publishing.
They are used to assess, create, revise and support the commissioned artwork. Public portfolio or advertising use should require separate clear permission.
You may request deletion, subject to an active order, dispute, legal requirement or another valid reason for continued retention. Publish a real retention period and request method.
Order and delivery messages are operational. Promotional messages should be sent only as permitted by law and your consent choices. Customers should have a simple way to opt out of marketing.
Use your account settings where available or contact customer support promptly. Shipping-address corrections may not be possible after dispatch.
Where applicable, send a privacy request to the contact listed in this policy. Reasonable verification may be required before information is disclosed.
Contact the privacy or grievance email with clear details. The business should investigate and respond through its published grievance process, without limiting remedies available under applicable law.
PRIVACY CONTACT
Questions or requests about your information?
Contact [PRIVACY EMAIL] with the subject “Privacy Request”. Include your name, order number where relevant, the information involved and the action you are requesting.
Grievance contact: [NAME / ROLE] · [EMAIL] · [POSTAL ADDRESS]
PURPOSE-LIMITED
Information used for clear purposes
CUSTOMER CONTROL
Choices and request channels
CAREFUL SHARING
Limited to necessary providers
SECURE HANDLING
Reasonable safeguards and access controls
TEMPLATE SETUP NOTE • DELETE THIS SECTION BEFORE PUBLISHING
Replace all bracketed placeholders and audit your plugins
Required checks: legal/owner name, full address, privacy and grievance contacts, website URL, payment gateways, courier partners, hosting, form/email tools, analytics, pixels, cookie-consent tool, custom-photo consent process, international providers and every retention period.
Then set this page as the WordPress and WooCommerce Privacy Policy, configure checkout/account notices, review cookie consent, and test all privacy-request contact links.