Returns, Refunds & Cancellations
A clear and thoughtful policy for handmade art.
Every Art Ki Haveli order is handled with care. This page explains when a return, replacement, refund or cancellation may be requested—and the simple steps to contact us.
Last updated: 2 August 2026
Before you request a return
Standard eligible items: Contact us within 7 calendar days of delivery.
Damaged or incorrect item: Report within 48 hours with clear photos and an unboxing video, where available.
Custom artwork: Not returnable for change of mind; protected if damaged, defective or materially different from the approved brief.
This policy is ready to edit for your store
This template contains a practical default policy for handmade paintings, sketches, personalised portraits and art gifts. Before publishing, replace the contact placeholders and adjust the time limits, shipping rules or exclusions to match how Art Ki Haveli actually operates.
Nothing in this policy is intended to restrict any mandatory rights available to customers under applicable consumer law.
7-Day Contact Window
For an eligible standard artwork, contact us within 7 calendar days after delivery. The item must remain unused and in its original condition.
48-Hour Damage Report
For damage, breakage, a wrong item or a missing component, notify us within 48 hours so we can review the issue quickly.
Custom Orders Are Special
Personalised portraits and made-to-order artworks cannot be returned for preference changes after work has begun.
When a standard artwork may be returned
A return request for a non-personalised, standard product may be considered when all of the following conditions are met:
- You contact Art Ki Haveli within 7 calendar days of confirmed delivery.
- The artwork has not been used, displayed, framed, altered, washed, cleaned or damaged after delivery.
- The product is returned with its original protective material, certificate, accessories and packaging, wherever supplied.
- The item is packed securely so that it is not damaged during the return journey.
- You provide the order number, reason for return and clear photographs of the item and packaging.
Returns sent without prior written approval may not be accepted.
Items normally excluded from change-of-mind returns
- Custom portraits, name art and personalised commissions.
- Made-to-order artworks created in a requested size, colour or theme.
- Digital products, downloadable files or services already delivered.
- Gift cards, vouchers or promotional credits, where offered.
- Clearance or final-sale products clearly marked as non-returnable.
- Items damaged because of misuse, poor handling, moisture, sunlight, chemicals or incorrect installation.
Exception: A non-returnable item is still eligible for review if it arrives damaged, defective, incorrect or materially different from the approved order details.
Made especially for you
Custom portraits and commissioned artworks are created using your photographs, preferences, selected size, medium and instructions. Because this work is personal and cannot usually be resold, it is not eligible for return or refund simply because of a change of mind.
We will still make it right when…
- The artwork arrives physically damaged.
- The wrong size, medium or product was sent.
- A confirmed personalisation detail was omitted or entered incorrectly by us.
- The delivered work is materially different from the final brief or preview approved during the order process.
Small variations in handmade texture, brushwork, pencil marks or on-screen colour appearance are not normally treated as defects.
Report delivery problems within 48 hours
Please contact us as soon as possible and include:
- Your order number and registered contact details.
- Clear photographs of the outer package, shipping label, internal protection and affected artwork.
- A short unedited unboxing video, where available.
- A description of the damage, missing item or incorrect product.
Please keep all packaging until the case is resolved. Discarding the packaging may make a courier-damage investigation difficult.
What happens after review
After reviewing the evidence, Art Ki Haveli may offer the most suitable resolution:
- Replacement: The same item is recreated or resent, subject to availability.
- Repair or correction: Where practical, the artwork may be corrected or repaired.
- Store credit: A credit may be offered with your agreement.
- Refund: A full or appropriate partial refund may be issued when replacement is not suitable.
For a verified seller or courier error, reasonable approved return-shipping costs will be handled by Art Ki Haveli.
Cancel early—before materials and work begin
Send a cancellation request as soon as possible. An order is not cancelled until Art Ki Haveli confirms it in writing.
Standard Ready-to-Ship Orders
A cancellation may be accepted before the order is packed or handed to the courier. Once dispatched, it must follow the approved return process.
Custom Artwork Orders
A full cancellation may be possible before design or artwork work begins. Once work starts, material, design and labour charges already incurred may be deducted.
Urgent or Express Orders
Rush orders often begin immediately. Cancellation may therefore be unavailable after confirmation, especially when materials have been purchased or priority work has started.
How to request a return or resolution
Do not courier an item back until you receive return approval and the correct return instructions.
Contact Us
Write through the Contact page or email your-email@example.com with your order number and reason.
Share Evidence
Attach clear photographs and, for transit damage, an unboxing video where available.
Receive Approval
We review the request and share the approved resolution, return address and packing instructions.
Pack & Dispatch
Pack the artwork securely, use a trackable service and share the tracking details with us.
When and how refunds are issued
After an approved returned item is received, it will be inspected. We will notify you whether the refund has been approved, adjusted or declined.
Approved refunds are generally initiated to the original payment method within 5–10 business days after inspection. Your bank, card issuer or payment provider may take additional time to display the credit.
Original delivery charges and optional express fees are normally non-refundable unless the return is caused by a damaged, defective or incorrect item supplied by us.
Who pays the courier cost?
Change-of-mind return: The customer is responsible for approved return-shipping and safe packaging costs.
Damaged, defective or incorrect order: Art Ki Haveli will arrange or reimburse reasonable approved return shipping after verification.
Unapproved or cash-on-delivery return parcels: These may be refused. Please follow the written return instructions provided by customer care.
Returns & refunds FAQs
Can I return a custom portrait if I change my mind?
Normally, no. Custom portraits and personalised artworks are created specifically for you and cannot usually be resold. Contact us immediately if work has not started; an early cancellation may still be possible.
What if the colours look slightly different from my screen?
Screen brightness, display settings and photography can create small colour differences. Minor variations are not generally defects. Contact us if the delivered artwork is materially different from the approved product or brief.
Do I need an unboxing video?
An unboxing video is strongly recommended for damage, breakage, missing contents or tampered packaging. Clear photos are also required. We will review all available evidence fairly.
Can I send the artwork back without contacting you?
No. Please obtain written return approval first. Unapproved parcels may be refused or may not qualify for reimbursement of return-shipping costs.
When will I receive my refund?
Once an approved return is received and inspected, the refund is generally initiated within 5–10 business days. Your payment provider may require additional processing time.
What happens if my return is damaged in transit?
You are responsible for secure packaging on a change-of-mind return. Use the original protection where possible and select a trackable, insured courier service. A refund may be reduced or declined if the item is damaged because of inadequate return packaging.
Can I exchange an artwork for a different size or design?
Contact us within the eligibility window. An exchange depends on product condition, availability and price difference. Personalised and made-to-order products normally cannot be exchanged after production begins.
How do I contact Art Ki Haveli about a return?
Use the Contact Art Ki Haveli page or email your-email@example.com. Include your order number, delivery date, reason and supporting photos.
Let us review it personally.
Share your order number and a few clear photographs. We will guide you through the most suitable next step.
Clear Communication
Simple steps and written approval before any return.
Careful Review
Every damaged or incorrect order is assessed individually.
Secure Packaging
Artwork is protected carefully for dispatch and return.
Human Support
Contact Art Ki Haveli directly for order assistance.
Template Setup Note — Delete This Section Before Publishing
Replace your-email@example.com, confirm your real return window, update the Contact page URL, review courier/refund rules and add your business address only if you want it shown publicly. This page is editable with native Elementor widgets.